University helpdesk
Campus feedback portal
University Helpdesk — campus environment, utilities, and infrastructure. Students, staff, and guests may submit complaints or compliments.
Submit complaint or compliment
Facilities, utilities, accommodation, security, transport, library spaces, and general campus services — not LMS, SOMAS, registration, or login issues (use ICT Technical Support in the OUK app).
University Helpdesk vs ICT Technical Support
This form is University Helpdesk — campus facilities, utilities, accommodation, security, and general services. Building Wi‑Fi as a facility outage belongs here. For accounts, portal/LMS, email, Wi‑Fi login, SOMAS, registration, or results, use ICT Technical Support in the OUK mobile app.
Track status
Our commitment
- Confidential and anonymous options available
- Infrastructure issues routed to DVC Infrastructure and Planning
- 5-day SLA for acknowledgment and resolution